1. About these terms
These Subscription Terms cover Sharely Pro, the free trial and text message credits. They add to our Terms of Service, which also apply. SharelyApp is operated by Alexteh Solution SRL, M. Lermontov 8, apt. 1, Balti, Moldova (IDNO 1009602004114, D-U-N-S 535205387).
2. Plans
- Free: the calendar, booking pages, requests, customer lists, working hours, work profiles, booking status emails to customers, owner notifications and AI help while setting up.
- Sharely Pro, monthly or yearly: everything in Free, plus text message reminders and notices, email reminders and emails to the owner, Apple Calendar and Google Calendar sync, the AI assistant for editing services and working hours, connections to AI chat apps, and 200 text message credits a month.
- Text message credit packs: one-time purchases of extra credits, available while Pro is active.
The current features of each plan are shown on our pricing page and in the app. We may improve or change features; if a change reduces what you have already paid for, we will tell you in advance.
3. Free trial
- Eligible new owner accounts get 30 days of Sharely Pro, starting when the account is created, with 50 text message credits.
- No payment details are needed. The trial does not renew or turn into a paid subscription by itself: when it ends, Pro features stop until you choose to subscribe.
- Trial credits can only be used during the trial and expire when it ends.
- There is one trial per person. To prevent repeated trials, we keep keyed, pseudonymous records of the verified emails, phone numbers and sign-in accounts used for a trial, for a limited period. A new account that uses one of them recently may not get a trial, and adding one to an account later can end a running trial. Free features are never affected.
- Trials may not be available in every country or at all times. If you think a trial was refused by mistake, contact [email protected].
4. Subscriptions through the App Store
On iPhone, Sharely Pro and credit packs are sold through Apple’s App Store, and Apple’s Media Services Terms and Conditions also apply. Apple is the seller, takes payment and handles taxes. Prices are shown in the app, in your local currency, before you buy.
- Payment is charged to your Apple Account when you confirm the purchase.
- Your subscription renews automatically for the same period (a month or a year) unless auto-renew is turned off at least 24 hours before the end of the current period.
- Your Apple Account is charged for renewal within 24 hours before the end of the current period, at the price then in effect.
- You can manage your subscription and turn off auto-renew at any time in your Apple Account settings, or from Manage subscription in the app.
- If the price of your subscription goes up, Apple tells you in advance and, where required, asks for your agreement before renewing at the new price.
If SharelyApp offers purchases through Google Play or another store, the same principles apply through that store, under its own terms. Apple and Google payments are separate: a subscription bought in one store is managed in that store.
5. Cancelling
- You can cancel at any time by turning off auto-renew in the store where you subscribed.
- Pro stays active until the end of the period you already paid for, then stops. We don’t give partial refunds for unused time.
- Deleting the app or your SharelyApp account does not cancel a store subscription. Cancel it in the store first.
6. Refunds
Refunds for App Store purchases are decided by Apple under its policies; you can request one at reportaproblem.apple.com. If you live in the European Union or the United Kingdom, you may have a right to cancel a purchase within 14 days, which Apple handles for App Store purchases.
You can also contact us at [email protected] and we will look into your case, but we can’t issue App Store refunds ourselves and can’t guarantee an outcome.
7. Text message credits
Getting credits
- Sharely Pro includes 200 credits each month, on both the monthly and the yearly plan. They are added on the same day each month as your subscription started.
- Included credits are valid for that month only and don’t carry over.
- Credit packs you buy don’t expire with time while your account exists. They can be bought and used while Pro is active; if Pro ends, they wait in your balance until it is active again.
Using credits
- One credit sends one standard text message segment to a number in a country with the base rate. Longer messages, messages with characters outside the basic alphabet, and some countries use more credits. The app shows the rate for each country you can text.
- Included credits are used before purchased ones.
- A credit is used once a message is accepted for sending, even if the network later fails to deliver it. If a message is definitely not sent, its credits are returned.
- Text messages are available in a growing list of countries. Messages can’t be sent to numbers that opted out or can’t receive them.
Rules
- Credits have no cash value, can’t be transferred to another account and can’t be exchanged for money, except where the law requires.
- If a credit pack is refunded, its unused credits are removed. Credits from it that were already used are deducted from credits you buy later.
- Credits and Pro access belong to your account and don’t move to a new account, even one with the same email.
8. When Pro ends
When Pro ends, through cancellation, a failed payment or the end of a trial, Pro features stop: text messages and email reminders are no longer sent, calendar sync stops updating, and the AI assistant and AI chat app connections stop working. Your calendar, booking pages, appointments, customers and settings stay, and free features keep working.
If Apple can’t take a renewal payment, Pro may continue for a short grace period while Apple retries, as Apple decides.
9. Deleting your account
Deleting your account doesn’t cancel or refund a store subscription, so cancel it first. Unused credits become unavailable when the account is deleted and are not transferred to a new account. We keep limited purchase records as described in our Privacy Policy.
10. Contact
Questions about billing or credits: [email protected].