Why can’t customers book a time?
Check page visibility, services, working hours and dates that are already occupied.
Check these settings first
Open the intended work profile and check that its page is Visible.
In Booking settings → Services, check that the service is saved, synced and Visible on booking page.
In Working hours, check that the date has working time. For a rotating schedule, check the Day 1 date as well as the pattern.
In Time off & holidays, check for a full-day closure or a timed block covering the date.
Check booked appointments, including appointments in your other work profiles, and whether enough time remains for the service.
Understand warning dots
An orange dot on Booking settings or the calendar avatar can mean there are no services or no working hours. A red dot can mean full-day time off is currently pausing booking. Open Booking settings to find the affected item.
If the customer needs approval
A request marked Needs approval is waiting for your decision; it is not a confirmed appointment and does not reserve the time. Check the bell and Requests list. A blocked customer cannot book online.