Cancel, reinstate or delete an appointment
Understand the different actions and why some bookings cannot be reinstated or deleted.
Where to find it
Calendar → appointment details
Cancel an appointment
Open its details, choose Cancel appointment and read the confirmation. Cancellation and permanent deletion are separate actions. Only actions available for that appointment appear.
Reinstate or permanently delete
For an appointment you created, use Reinstate if it is offered and you want to restore it. Check any timing or overlap warning. Use Delete permanently only when you want to remove the record and its history; it cannot be undone.
When a customer says they cannot attend
A Can’t attend notice does not cancel the appointment. Open the notice, read the customer’s note, then contact them, edit the appointment or cancel it as appropriate. The time remains booked until you take action.