Set up emails for you and your customers
Choose owner email updates, customer notifications and the reply address.
Settings → Communication → Emails
Emails to you
Emails are free on every plan. A work profile you create now starts with emails to you and to your customers switched on.
Under To me, turn on Email me and choose the account or business email under Send to. Select appointment activity, reminders and daily summary options. If the address needs verification, use the offered verification action.
Emails about new bookings
You get an email about every new booking request and every online booking that is booked straight away, even while Email me is off. It goes to your Send to address once that address is confirmed.
Emails to customers
Under To customers, turn on the messages you want, choose reminder timing and check Email examples. Choose a verified Reply address so customers can reply to you. Save with the checkmark.
If email is not sending
- Check the recipient email on the appointment and the switches in the relevant group.
- Verify the selected account email or add a business email in Contact details if the app asks.
- Read any availability or monthly-limit message. A red dot on Emails can indicate the customer email limit has been reached.
- Save while connected and check that both groups saved successfully if you changed both.