Set up customer SMS messages
Choose reminder timing, review message status and check available SMS usage.
Where to find it
Settings → Communication → SMS messages
Turn on customer texts
Open SMS messages and check availability and your plan.
Turn on Send SMS to customers and review the consent message.
Choose the reminder timing under Send. Options include Automatic, a time before the appointment, same day or day before.
Tap the Save checkmark. If offered, open Message examples to review the texts.
Check an individual appointment
Open appointment details and look for Text message. Where available, its switch controls the reminder and its status explains the scheduled time or why it cannot send. After the appointment starts, any remaining message information is read-only.
If a message did not arrive
- Check that SMS is on and the customer phone number is correct.
- Check your available credits and the appointment’s message status.
- Open message history to review upcoming, skipped and sent messages. Read any blocked or skipped reason.
- All your work profiles share the account’s usage allowance, while message history is specific to a profile.