Get help or report a problem
Tell us what happened and include the details needed to investigate.
Contact the team
Use the Contact page on this website to email the SharelyApp team. For an account issue, use your account email so the team can understand which account you mean.
- Describe what you were trying to do and what happened instead.
- Include the exact message shown, the affected work profile and the approximate date and time.
- Include your app version, iOS version and iPhone model if you know them.
- If attaching a screenshot in your mail app, hide customer details and any private links or codes.
If you have unsynced changes
Keep the app installed and preserve the pending appointment or service while asking for help. Include its sync message. Do not repeatedly recreate a booking when its previous save is unconfirmed.
Help & feedback in the app
The iOS settings include Help & feedback. Some destinations are not connected yet, and the feedback form can prepare a message but cannot currently send it. Use the website’s Contact page to reach the team.